Our Tools
The tools and technologies we use every day, both for ourselves and to support you.
Client Portal & Ticketing
Every Techgemony client gets access to their own portal, designed to give clear, immediate visibility into their IT environment without having to reach out to us for every status check.
Real-time ticket tracking
Every request opens a ticket tracked end to end: creation, progress status, and a full history of exchanges and actions taken. You always know where your request stands, no follow-up email needed.
Workstation and server monitoring
Continuous monitoring of your workstations and servers, to catch an anomaly before it becomes a blocking incident. A proactive approach rather than simply reacting to failures.
Centralised, transparent billing
All billing tied to your engagement is grouped together and available from your portal, with no surprises or hidden line items at month end.
Strictly secured access
Each client only accesses their own scope, with strict data isolation between organisations. The confidentiality of your environment is a priority, not an option.
A look at the AI technologies we use
Beyond the client portal, Techgemony relies on a range of artificial intelligence technologies to support its clients, always chosen based on actual need rather than trends.
Conversational AI assistants
Tools like Claude or ChatGPT can answer questions, write, summarise, or reason about a topic within a conversation. We use them to speed up certain tasks for our clients, always assessing their real relevance first.
Task automation and AI operators
Beyond simple conversation, some tools can act directly inside your business software (email, CRM, ERP) to carry out concrete tasks, with regular reporting. Something we explore with clients to automate repetitive or time-consuming tasks.
AI content generation
Text, image, video or voice: we master AI content generation across all these formats, an expertise demonstrated concretely through our media outlet Glorieuxgeek.com, entirely run by these technologies.